How do I return an item?
Please note: This return policy only applies to orders placed through our online store.
Your satisfaction is important to us and we stand behind the products
we sell. We want your shopping experience to be worry and hassle free.
That's why we offer a 30 day return guarantee.
Your returned merchandise must meet all of the criteria
within our return policy in order to receive a replacement, refund or
credit. If the package and merchandise do not meet the requirements in
this policy our Shipping and Receiving department may not accept your
return and you will be responsible for all shipping costs including
sending an incomplete return back to you or the returned items may be
subject to a 20% re-stocking fee.
When returning an item, you must include:
- All
of the original packaging and contents. Non-defective items will need
to be returned in "new" condition. We will not accept non-defective
returns with damage to the packaging. We will not accept items that are
not in their original packaging.
- A Return Merchandise
Authorization (RMA) Number written on the return shipping label and the
RMA confirmation print-out included in the package with the product.
- The original invoice and/or packing slip which was received at the time of purchase or delivery.
- Items purchased online must be returned to online company and not the brick and mortar store.
Terms and Conditions of Returning Merchandise:
- All items must be returned within 30 days of the original ship date with a valid RMA number.
- If
you receive an item that arrives with damage, you must report the
damage via the RMA form within 5 business days of receipt in order to
receive a replacement, refund or credit.
- If you need to
return an item that is defective after the 30 day return period and is
still under warranty, please contact the manufacturer directly or call
us for special instructions.
- You are responsible for all
shipping costs for the item being returned. You will not be credited
your original shipping charges or the cost to send the item back to us.
- If you would like to exchange a non-defective item for a
different product, you will be responsible for the cost to ship the new
product to you and the original product to us.
- Once your
returned item is received by us, we will send a replacement or provide
a credit to your credit card as soon as possible. If your order was
placed with a Purchase Order and payment has been received, we will
send your refund in the form of a check.
- If you are returning
a defective item, you will have the option for a replacement at no
extra cost or a refund of the original amount of the product only. No
shipping costs will be refunded.
- Custom ordered and printed goods, as well as electrical components are not returnable.